Voice of the Customer Tools. Advance by listening.
What is the voice of the customer?
It’s anticipating your customers’ needs before they do.
Gather and analyse direct, indirect, and inferred feedback with our Voice of the Customer solutions and Voice of the Customer tools. Confidently make forward-thinking business decisions because you fully know your customers.
Collect authentic feedback
Understand satisfaction drivers
Follow up with actions
Get customer feedback
Collect feedback from a variety of sources throughout the customer journey using VoC tools within our Voice of the Customer software.
- Automate customisable questionnaires & review invitations
- Distribute reviews to major portals like Google, TripAdvisor, Yelp, etc.
- Manage reviews from 1 place with support of 30+ languages
- Display reviews directly on website with one of our VoC tools: the widget
Get customer insights
Dive into not only what your customers are actually saying about your business, but also what they mean behind the words they use with our Voice of the customer analysis tools.
- Utilise semantic analysis to discover trending topics
- Properly segment customers to know how to best reach them
- Use one Dashboard for all your analytics, including your stats on external review sites
Make business decisions with confidence based on data you collect from our voice of tools. Know what your strengths and weaknesses are and how to improve as you advance.
- Track your Net Promoter Score (NPS) over time to manage performance
- Monitor competitors and set appropriate benchmarks with VoC tools
- Improve customer satisfaction with gleaned data to know how to reduce churn
use our platform
survey response rate
“Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software’s detailed analysis feature, allow us to identify and improve our weak points.”
Customer feedback software by Customer Alliance includes Customer satisfaction software, Voice of the Customer and Online Reputation Management.