Start improving your guests stay before arrival through our Pre-stay communication!


Send a welcome message to your guest before arrival via email!!

Through every step of a guests stay, from reservation to check-in to during- and post- stay, you can transform their opinion of your hotel in a snap. Why not start their stay off on the right foot with a beautiful welcome email?

Our pre-stay communication feature allows you to do just that! We configured a friendly welcome email, adapted to your branding, that you can send before arrival. Make your guests feel welcome and valued by including all relevant information for their stay like your check-in time, information about the services you offer in-house and recommendations for activities in your area.

Ready to start welcoming your guests? Here’s how!

  • Go to your “Settings” within the back-end
  • Choose “Pre-stay”
  • Activate your pre-stay communication by clicking the switch on to green
  • Check your content in the second tab
  • Then start inviting guests

To fully use this feature, you will need to add the arrival date for your guests to your guest list. If you have your guests automatically importing, please contact Customer Care to improve your connection.

Check out the fresh email!

Kelli McBride

Kelli Hinteregger

Product Manager