Leverage feedback for happier guests and more bookings.
Improve the entire guest journey as you manage guest satisfaction measurement with our 360° Voice of the Customer platform.
Create your hotel guest satisfaction survey
Grow online visibility with review management
Improve your guest satisfaction index
Capture guest feedback with advanced communications
Automate sending your hotel customer satisfaction questionnaire at the touchpoints that matter most. 30+ languages supported!
Optimise for guest loyalty with pre-, during, and post-communication. For example, create upselling opportunities & reduce check-in lines via our customer satisfaction survey software.
- Customise your customer satisfaction survey form
- Ask for feedback via SMS, email, QR code, WiFi, beacon, or tablet
- Respond to all reviews in 1 place with our alerts
- Utilise our Customer Journey Designer for 360° communication
81% of people frequently or always read reviews before booking a hotel
Attract guests with increased online visibility
Expand your online presence. Ask happy guests to leave reviews on major review platforms using our review management software.
Boost conversion as you display customer satisfaction survey results on your website for topics like service, cleanliness, food etc.
- Increase reviews on external platforms like Google, TripAdvisor Facebook, etc.
- Boost bookings by displaying reviews on your website with our widget
- Optimise for SEO when you integrate reviews XML feed into your website
- Get rich snippets as you grow your Google stars & number of reviews
79% of people will read between 6-12 reviews before making a booking decision
Monitor satisfaction across your organisation
Analyse guest satisfaction survey responses to monitor trends and scores like NPS & CES to oversee your company’s guest satisfaction index.
As our customer satisfaction software is scalable, get analytics for one or multiple locations. Plus, use our survey to optimise for employee engagement.
- Get analytics on all external reviews
- Monitor hotel industry competitors to set benchmarks
- Understand customer sentiment with semantic analysis
- Utilise closed-loop feedback to efficiently solve issues internally
- Track performance & align all locations with lean reporting
76% of consumers are willing to pay more for a hotel with higher review scores
Never miss out on a review
Customer Alliance currently supports over 90 PMS interfaces to automate the submission of data for streamlined guest communication, review collection and distribution to the industry’s leading online review portals.
use our platform
“Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this guest feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software’s detailed analysis feature, allows us to identify and improve our weak points. ”
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.