Pre-Stay Communication: Welcome your guests without thinking about it

Send a welcome message to your guest before arrival via email!! Through every step of a guests stay, from reservation to check-in to during- and post- stay, you can transform their opinion of your hotel in a snap. Why not start their stay off on the right foot with a beautiful welcome email? Our pre-stay […]

August 9, 2017

Start building your Net Promoter Score (NPS) via your post-stay questionnaire!

We’ve integrated Net Promoter Score (NPS) into your questionnaire! Included in your Questionnaire settings (navigate: Settings > Questionnaire > Questions) is now the NPS question “How likely are you to recommend us to friend or colleague?”. By default, this question is inactive. However, to add it as a question you simply turn the question on […]

June 28, 2017

Reach more customers through texting!

We’ve optimized the invitation process with SMS review invitations We added SMS invitations to your online backend so you never miss a review opportunity. We heard your requests for more ways to invite your guests to review and we delivered. You can now invite your guests via email or SMS. The feature enables you to […]

May 19, 2017