Invite your entire team to manage your reputation and bookings – unlimited users with Customer Alliance!


customer-alliance-control-panel-users-social-media_facebook

Better collaboration and improved efficiency with unlimited users

Incorporate your whole team or the key players into your Customer Alliance products without any extra fees! We removed all user restrictions and pricing associated with more users. Add the team members or departments you want into your Review Analytics or Booked user management and enjoy the benefits of better collaboration and improved efficiency within the product.
Instead of one login credential for your entire property, you can now create an individual login for each department or employee. This allows everyone to share in the responsibility of managing reviews.
Login and start adding your users today!


Invite your entire team to manage your reputation and bookings – unlimited users with Customer Alliance!

customer-alliance-control-panel-users-social-media_facebook

Better collaboration and improved efficiency with unlimited users

Incorporate your whole team or the key players into your Customer Alliance products without any extra fees! We removed all user restrictions and pricing associated with more users. Add the team members or departments you want into your Review Analytics or Booked user management and enjoy the benefits of better collaboration and improved efficiency within the product.
Instead of one login credential for your entire property, you can now create an individual login for each department or employee. This allows everyone to share in the responsibility of managing reviews.
Login and start adding your users today!


Out with the old, in with the new- Review Analytics Widgets update!

JavaScript Widgets in Review Analytics

With the New Year, we like to say “out with the old, in with the new.” Especially new are our JavaScript Widgets in Review Analytics! Your Widget now moves with your website visitors as they navigate your page- keeping your reputation in their sight.
JavaScript Widgets

What does this mean for you?

An updated Widget Generator! You determine when your Widget appears on your website, on which side of the screen your Widget appears on your website, and you specify what exactly you want shown within the Widget.

Conversion oriented:With our new Widgets, the Customer Satisfaction Index is visible at all times as an overlay on your website. This provides guests more chances to click on your Booking button.

Displaying the Widget with your reviews improves client-trust in your website authenticity.

But most importantly, this Widget update increases the visibility of your customer satisfaction index and respectively the potential for more direct bookings.

Why did we do it?

The tech side: Until now, Widgets were integrated as a .png images, static and stationary on your hotel website. Once your webmaster decided on a position or color, it remained until he or she applied a new change.

The new Widgets use JavaScript and are more interactive – which allows guests to rollover it and see more details about your hotel; better still, you can update your preferences on your own after the Widget is installed on your website. This saves you and your webmaster a lot of time and offers a better user experience to your visitors.

Check out the update now!

JavaScript Widgets


June 2015 Product Updates

We are excited to share the product updates implemented throughout the month!

Improvements to your “Semantics” section

We’ve improved your “Semantics” page, providing more complete information with a semantic analysis of your reviews on external portals, in addition to your Customer Alliance reviews.

In response to customer requests, we’ve also brought back your “Word Cloud”. This feature helps you visualize your strengths and weaknesses by presenting to you the words that most arise in your reviews, in varied sizes and colors.

Questionnaire feature – Now optional comment box

We have a new feature for your questionnaire. You now have the option of removing the comment boxes which accompany your questions rated on a 5-point scale.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




May 2015 Product Updates

We are excited to share the product updates implemented throughout the month!

New Questionnaire features

We’ve added some new features to your questionnaire. You can now add sub-questions to your main questions (rated on a 5-point scale), for more detailed reviews. You can also create conditional questions, which will allow you to get more specific feedback from certain guest segments.

Discover your new features in “My Account”>”Questionnaire”.

New Instant Survey

We now offer an Instant Survey, available with our updated Premium Pack. This Instant Survey permits you to catch problems early on and to improve your guests’ experience while they are still with you. With this feature, you can create a mini-questionnaire or a simple question to submit to your guests during their stay, providing you with instant and up-to-date feedback.

For more information about this feature or to get started with your Instant Survey, please contact your account manager. We’ll be happy to get you started!

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




April 2015 Product Updates

We are excited to share the product update implemented this month!

Updated Email Reports Section

In the “Email Reports” tab of your “Reports” section, you can now add, edit and/or delete your email reports.

This section has been redesigned so that you can customize your reports to your hotel and team’s specific needs.

You can determine which criteria and portals you would like to receive information about, and be notified weekly or monthly when reviews concerning those criteria are published on those portals.

For example, send a report about cleanliness to my housekeeping team every Monday 8am. Or send me and my managers a summary of my results for the previous month, so I can plan the next one.

For your Customer Alliance reviews you can set your reporting to receive immediately after a review has been published, so you can initiate internal actions or reply to your guests straight away.

Just find your desired option under the “Actions” column, or create new reports below.

We hope you like it!
Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




February 2015 Product Updates

We are excited to share the product updates implemented throughout the month!

Unpublished Customer Alliance reviews now included in your email reports

In the reports which you can export from the “Reports” section, you can now also view the information concerning still unpublished Customer Alliance reviews. These are either reviews which have been left as In-house feedback but are not yet published on your Certificate (because your guest has not yet confirmed them via e-mail), or e-mail reviews which are not yet published because of the three-day delay.

You can choose to view these reviews for a more up-to-date report of your internal feedback on the Customer Alliance questionnaire.

Updated overview for your email reports

The table containing the list of the email reports you have set up in the past has been updated. With the new layout, it is easier for you to differentiate the reports. You can easily determine which reports are sent immediately, daily or weekly, and which concern Customer Alliance reviews or external portal reviews.

New “Comment” redirection link for external portals

On your Review Stream in the “Reviews” section, the “comment” function has been optimized for reviews received from external portals. By selecting “comment”, you will now be redirected directly to the relevant external portal to write your comment from your own profile. This feature is available for the following portals: TripAdvisor, HolidayCheck, Booking, HRS, Expedia, Agoda, Yelp, and Zoover.

Overview section updates

  • New “Overview” section date filter
    You can now filter all the visible statistics of your Overview by time period.
  • Comment rates on your “Overview“ table
    This new column will help you keep track of the percentage of guest reviews you’re responding to.
  • Comparison line on your “Average rating of new reviews over time” chart
    Compare your current performance to your performance at any other period in time.

Questionnaire sub-criteria chart

A more visual chart of sub-criteria ratings, visually dividing your reviews into positive, neutral and negative.

New “Review ratings over time” chart

This chart enables a better, more immediate understanding of what your guests are saying, visually dividing your reviews into positive, neutral and negative.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




January 2015 Product Updates

We are excited to share the product updates implemented throughout the month!

Questionnaire and “Thank You” page settings: more options available

You now have more settings options for your questionnaire and for the “Thank You” page your customers are redirected to, after leaving a review.

Along with the text personalization (which was enabled last week), it’s now also possible to customize the personal information fields (age group, username), as well as other elements, such as the visibility of the social sharing icons and the Newsletter sign-up option.

Individual reviews: additional portals available

You can now see your individual reviews on three new portals: hotelspecials, hotelreservierung, and hostelbookers.

Log-in page: New “Remember me” Feature

We’ve now implemented a “Remember me” feature on your Review Analytics log-in page, giving you the option to stay logged in to your account on your computer for up to a month.

Questionnaire settings: New text editing function

From now on, you’ll find even more detailed individualization functions for your questionnaire texts. The introductory sentences, as well as parts of the “Thank you page” where customers who submitted reviews are then led, are also editable! You can choose to leave the texts we’ve provided or to change them to personalize your message.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




December 2014 Product Updates

We are excited to provide a brief recap of the updates implemented during this month!

New Certificate for chain hotels

For our customers with several hotels, this week we introduce the chain certificate. With this new option, allow your customers to see your reviews for all of your individual hotels, filter them, and book their favorite one, all in one central place.

Your Facebook chain-app has already been updated to the new design. Now you can customize your certificate, which will appear both on your website-certificate and Facebook app. You can also choose whether or not you want to present your individual logo alongside your chain’s.

Now available- analysis of still unpublished Customer Alliance reviews

In the Customer Alliance statistics, you can now also analyze reviews that have not yet been published.

Reviews are automatically published after three days or, if the review was submitted via the In-House Feedback tool, published when the customer confirms their review via email.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




October 2014 Product Updates

We are delighted to provide a brief recap of the updates implemented during this month!

The XML API documentation updated and available in German

Some weeks ago, we updated our XML API documentation. Reviews can now be ordered by review rating and by date, in ascending or descending order.

You can also show reviews between custom date ranges. The API can return reviews before a given end date, after a given start date, or between a date rang. It can also return all reviews since a given number of months (i.e. show all reviews from 48 months ago).

Additionally, you can specify the number of results returned, i.e. show 10 reviews at a time.

Last week, we extended the API with a new language filter and translated the documentation into German. To make use of the new XMP API features, please contact the Support Team.

 

New Channel for the Social Media Monitor: Instagram

In addition to Facebook. Twitter, Google+, YouTube, Foursquare, and Flickr, the Social Media Monitor in Review Analytics now also gives you the results for Instragram postings.

 

Widget: design update for Widgets with 50px height

In August, we updated the Widget design used to publish reviews on your website. We completed the final phase of this update allowing for a smaller Widget design with just 50px height. If you wish to select a small Widget for your website, simply select it in the Widget-Generator by reducing the content from “content to be displayed.” Reduce to “display total of reviews” and “display total number of portals,” then you can check the function “use minimal height.”

 

New front-end Languages: Serbian and Swedish

We have extended the number of front-end languages from 12 to 14, adding Serbian and Swedish. These languages are visible in parts of the system that your customer sees such as: invitation emails, the Widget, the certificate, and the Facebook application.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




August 2014 Product Updates

We are excited to share the product updates implemented throughout the month!

New backend language available: Dutch

Now all Dutch hotels can use Review Analytics on their mother language.

New salutation on the “guests” section: Mrs and Mr

From now on, our system allows you to be more precise when adding a new guest in the system. Now you can choose between “Family” and “Mrs and Mr”.

Responsive login page

Our login page is now optimized to be viewed on tablets and mobile phones.

Customizable newsletter sign-up text

Now each hotel can have a different text to describe the newsletter subscription checkbox on the questionnaire. Additionally, the new fields also accept an automatic or individual translation.

Improved navigation on the review details

New “Next” and “Previous” Buttons (little arrows on the left and right side of the review-details-pop-up) allow to navigate easier from one review to another.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




July 2014 Product Updates

We are excited to share the product updates implemented throughout the month!

New newsletter section and filter functions in the Chain Backend

Now it’s possible to manage and export the newsletter subscriptions for all hotels that are part of a chain in one single page

Individual reviews for bestday + pricetravel available

Now your review stream also displays reviews submited via bestdays.com and pricetravel.com

New XML-Feed for the integration on your website

Additionally to the XML-Feed of your CA-reviews, now the statistics for external portals are also available in XML format and can be embedded on your own website. To get the new XML-Feed please contact our support-team.

Usability improvement on your questionnaire settings

Now the order of criterias and individual questions can be changed via drag and drop.

New backend language available: Italian

Now all Italian hotels can use Review Analytics on their mother language

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!