Out with the old, in with the new- Review Analytics Widgets update!


JavaScript Widgets in Review Analytics

With the New Year, we like to say “out with the old, in with the new.” Especially new are our JavaScript Widgets in Review Analytics! Your Widget now moves with your website visitors as they navigate your page- keeping your reputation in their sight.
JavaScript Widgets

What does this mean for you?

An updated Widget Generator! You determine when your Widget appears on your website, on which side of the screen your Widget appears on your website, and you specify what exactly you want shown within the Widget.

Conversion oriented:With our new Widgets, the Customer Satisfaction Index is visible at all times as an overlay on your website. This provides guests more chances to click on your Booking button.

Displaying the Widget with your reviews improves client-trust in your website authenticity.

But most importantly, this Widget update increases the visibility of your customer satisfaction index and respectively the potential for more direct bookings.

Why did we do it?

The tech side: Until now, Widgets were integrated as a .png images, static and stationary on your hotel website. Once your webmaster decided on a position or color, it remained until he or she applied a new change.

The new Widgets use JavaScript and are more interactive – which allows guests to rollover it and see more details about your hotel; better still, you can update your preferences on your own after the Widget is installed on your website. This saves you and your webmaster a lot of time and offers a better user experience to your visitors.

Check out the update now!

JavaScript Widgets


Out with the old, in with the new- Review Analytics Widgets update!

JavaScript Widgets in Review Analytics

With the New Year, we like to say “out with the old, in with the new.” Especially new are our JavaScript Widgets in Review Analytics! Your Widget now moves with your website visitors as they navigate your page- keeping your reputation in their sight.
JavaScript Widgets

What does this mean for you?

An updated Widget Generator! You determine when your Widget appears on your website, on which side of the screen your Widget appears on your website, and you specify what exactly you want shown within the Widget.

Conversion oriented:With our new Widgets, the Customer Satisfaction Index is visible at all times as an overlay on your website. This provides guests more chances to click on your Booking button.

Displaying the Widget with your reviews improves client-trust in your website authenticity.

But most importantly, this Widget update increases the visibility of your customer satisfaction index and respectively the potential for more direct bookings.

Why did we do it?

The tech side: Until now, Widgets were integrated as a .png images, static and stationary on your hotel website. Once your webmaster decided on a position or color, it remained until he or she applied a new change.

The new Widgets use JavaScript and are more interactive – which allows guests to rollover it and see more details about your hotel; better still, you can update your preferences on your own after the Widget is installed on your website. This saves you and your webmaster a lot of time and offers a better user experience to your visitors.

Check out the update now!

JavaScript Widgets


October 2014 Product Updates

We are delighted to provide a brief recap of the updates implemented during this month!

The XML API documentation updated and available in German

Some weeks ago, we updated our XML API documentation. Reviews can now be ordered by review rating and by date, in ascending or descending order.

You can also show reviews between custom date ranges. The API can return reviews before a given end date, after a given start date, or between a date rang. It can also return all reviews since a given number of months (i.e. show all reviews from 48 months ago).

Additionally, you can specify the number of results returned, i.e. show 10 reviews at a time.

Last week, we extended the API with a new language filter and translated the documentation into German. To make use of the new XMP API features, please contact the Support Team.

 

New Channel for the Social Media Monitor: Instagram

In addition to Facebook. Twitter, Google+, YouTube, Foursquare, and Flickr, the Social Media Monitor in Review Analytics now also gives you the results for Instragram postings.

 

Widget: design update for Widgets with 50px height

In August, we updated the Widget design used to publish reviews on your website. We completed the final phase of this update allowing for a smaller Widget design with just 50px height. If you wish to select a small Widget for your website, simply select it in the Widget-Generator by reducing the content from “content to be displayed.” Reduce to “display total of reviews” and “display total number of portals,” then you can check the function “use minimal height.”

 

New front-end Languages: Serbian and Swedish

We have extended the number of front-end languages from 12 to 14, adding Serbian and Swedish. These languages are visible in parts of the system that your customer sees such as: invitation emails, the Widget, the certificate, and the Facebook application.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




September 2014 Product Updates

We are excited to share the product updates implemented throughout the month!

New design and improved usability for your Facebook chain App

Now your Facebook users can navigate more easily through your Hotels reviews. No matter if your Chain has 4 or 200 Hotels, your potential guests will always have an organized overview guided by each Hotel’s logo, Customer Satisfaction Index and booking button.

They can also filter your Chain reviews by language, type and which Hotel it was given to. Additionally, your users can choose to see all your Hotels informations displayed on a single page.

New design and more information in your email notifications

From now on, your email notification brings more detailed and better visualized information directly to your inbox.

In one simple overview, you can read all of your reviews text and detailed criteria, as well as the number of new reviews received on Customer Alliance and external portals.

This will keep you up to date about your Hotel or Chain’s reputation status and give you quick access to answer to each specific review from your online backend.

New sheet available on the Excel Report: yearly overview

There is now a new yearly overview sheet available for the Excel report. It shows detailed monthly statistics for this year and yearly statistics for previous years.

The XML API has been updated

Reviews can be now ordered by review rating (ascending or descending) and by date (ascending or descending). You can also show reviews between custom date ranges.

The API can return reviews before a given end date, after a given start date or between two dates. It can also return all reviews since a given number of months ago (i.e. show all reviews since 48 months ago).

Additionally, you can specify the number of results to return in a request – which is very useful for pagination .i.e show 10, 20 or 50 reviews.

To make use of the new XMP API features please contact the support team for further details.

Usability improvement on the Review Stream

Now your Holidaycheck reviews can be viewed directly in the Holidaycheck portal, within one click. The link in “Details” at the top left leads you directly to the specific review.

Extended login possibility on your In House Feedback

From now on, all Review Analytics managers can grant access to other users, so that they can login on the In House Feedback. You can find this option under the “User management” section and update their permissions at any time.

Quality seal (widget): design update

Since August, our customers have the possibility to design their own widgets and customize their elements, size and header color.

After a month of time to replace them manually, we automatically updated all of the old ones, to extend its benefits across all hotels. The only exception are the ones with 50px height, that will be updated within the next weeks.

You can customize your own quality seal (widget) under “My account” section.

New language available for the Holidaycheck-questionnaire: Spanish

The Holidaycheck questionnaire is now available in Spanish.

Distribution section update: Trivago-redirection has been assigned to Customer Alliance

Due to a change of the Trivago policies it is no longer possible to leave reviews on the portal Trivago anymore. For this reason, we have removed Trivago from the Distribution settings and redistributed any previously assigned Trivago percentages to Customer Alliance.

We hope you enjoy the updates!

Not a Customer Alliance user yet, but interested in improving your online reputation? Get a free live demo with one of our consultants!




Our new Widget Design

Widget update
So now it’s time to say a big THANK YOU to our Product Development team! They did a great job, improving our Product Design within the last year. So far the design and usability of our website, the Review Analytics backend, our questionnaire and online certificate have been improved.

And now we are happy to offer you the update of the Customer Alliance widget! Your hotel website will look much better with it.

What’s new at a glance:

  • New design
  • Customizable size to fit your website proportions
  • Customizable displayed elements
  • Individual colour options to match your website palette
  • Improved backend usability

You can switch your widget right now:
>>Try out the new look now!

If you have any questions or comments about the new widget’s design, please contact: support@customer-alliance.com