Article

Are you a customer journey hotel? Invest in customer experience

One of the main challenges faced by the hotel industry in recent years can be summed up in one question: How to improve the customer experience? On one hand, hotel-related concepts are evolving. On the other, the customer journey hotel is changing at the same pace as technological innovations and…

Article

How to Implement a Successful Guest Satisfaction Strategy in Your Hotel

Although the guest experience is a principal topic of discussion, there’s another factor that’s also important to consider. This is, of course, guest satisfaction. This reflects the experience your guests have in your establishment. But also the performance you achieve through the services you offer and the way you stand…