Article

How can I get to know my guests’ opinion during all the phases of their stay?

Your guest’s experience does not begin upon arrival at your facility, but much earlier. Already at the time of booking a sort of cooperation is established between you and your host: the both of you want things to proceed absolutely for the best and for this to happen small expedients…

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How do guest reviews impact my TripAdvisor ranking?

The TripAdvisor ranking is one of the elements that you must control in order to ensure good online visibility and therefore more bookings for your hotel. A vast number of guest reviews are posted every day, and that’s why it’s so important to optimise your presence on this platform. But…

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How can I dispute a guest review?

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How to create a really effective satisfaction questionnaire

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What is Pre-Stay Communication and how does it improve guest…

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How can I measure ROI? How will it help in revenue and marke…

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Maximising the value from integrating the Customer Alliance …

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How is the guest relation to your hotel? Points for improvem…

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