Article

What is Customer Experience Management? Your guide to customer satisfaction and loyalty

How to create a positive customer experience The customer is king! You have probably heard this slogan many times before. And perhaps even made it the credo of your own company. Well, then you understand the central aspect of customer experience management: putting the customer at the heart of the…

Read more

Article

The most important hospitality review portals by country

Reviews left by travellers are now a more important element in your digital strategy than ever! They are posted everywhere, at any time of day or night and in various languages. So, how can you find your feet in this vast ocean of content which could be referred to as…

Read more

Article

Hotel Reputation Management—Control your online reviews

Read

Article

The struggle for a direct booking

Read

Article

Hostel Reputation Management: Increasing Visibility and Attr…

Read

Article

Enhanced partnership with TripAdvisor

Read

Article

Guest satisfaction survey: Tips and techniques for hotels

Read

Article

Enhance your hotel’s brand through Snapchat

Read
1 14 15 16 17 18 19